Privacy Policy | Ashford Air
Ashford Air values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact our business, or use our HVAC services. By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
Ashford Air may collect personal information you voluntarily provide when you:
- Fill out a contact form
- Request HVAC service
- Call or text our business
- Request an estimate
- Subscribe to updates or marketing communications
- Interact with our website
Information collected may include:
- Name
- Phone number
- Email address
- Home address
- Service request details
- Appointment information
We may also collect non personal website usage information through analytics tools and cookies.
How We Use Your Information
Ashford Air uses collected information to:
- Schedule and provide HVAC services
- Respond to inquiries
- Send appointment updates
- Improve customer service
- Improve website performance
- Communicate promotions or service reminders
- Maintain business records
- Process estimates and service requests
We do not sell your personal information to third parties.
Website Analytics & Tracking
Our website may use tools such as Google Analytics, Google Tag Manager, cookies, and similar technologies to better understand website traffic and improve user experience.
These tools may collect information such as:
- Browser type
- Device type
- IP address
- Pages visited
- Time spent on the website
- Referral sources
This information is generally used for website performance, advertising optimization, and analytics purposes.
Cookies
Cookies are small files stored on your device that help improve website functionality and user experience.
Cookies may be used to:
- Remember website preferences
- Analyze website traffic
- Improve website performance
- Support advertising campaigns
You can adjust your browser settings to disable cookies if preferred. Some website features may not function properly if cookies are disabled.
Communication Consent
By submitting your contact information through our website or contacting Ashford Air directly, you consent to receive communication related to your service request.
This may include:
- Phone calls
- Text messages
- Emails
- Appointment reminders
- Follow up communication
Standard messaging and data rates may apply depending on your mobile carrier.
You may request to stop marketing communications at any time.
Third Party Services
Ashford Air may use trusted third party providers to support website functionality, analytics, scheduling, advertising, payment processing, and communication services.
These third party providers may have access to limited information necessary to perform their services but are not authorized to use your information for unrelated purposes.
Data Security
Ashford Air takes reasonable measures to help protect your personal information from unauthorized access, disclosure, or misuse.
While we work to protect your information, no website or electronic transmission can be guaranteed completely secure.
Links to Other Websites
Our website may contain links to third party websites. Ashford Air is not responsible for the privacy practices or content of external websites.
We encourage users to review the privacy policies of any external websites they visit.
Children’s Privacy
This website is not intended for children under the age of 13. Ashford Air does not knowingly collect personal information from children.
Your Privacy Rights
Depending on your state or local laws, you may have rights related to your personal information, including:
- Requesting access to your information
- Requesting corrections
- Requesting deletion of your information
- Opting out of certain communications
To request assistance regarding your information, please contact Ashford Air directly.
Updates to This Privacy Policy
Ashford Air may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or website functionality.
Updated versions will be posted on this page with a revised effective date.
Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
Ashford Air 133 Goodrich Ave Lexington, KY 40503
Phone: 859-376-4466